We pump out the water, clear silt and ruined materials, dry the slab and walls and help you understand how the water got in so it is less likely to happen again.
Basements sit below grade, surrounded by soil that holds water after rain. That makes them the first place water goes when something fails. The most common causes we see in Newport, KY are heavy rain overwhelming the drainage around a foundation, a sump pump that stopped working or lost power, cracks in foundation walls or floors, floor drains backing up from the municipal system and plumbing failures such as burst pipes or a leaking water heater.
Knowing the cause changes the cleanup. Water from a burst supply line is clean at first, while water that came through a floor drain or across the ground outside is treated as contaminated. The source also tells us what to check afterward. A basement that flooded because the sump pump failed needs a different fix than one where water is seeping through a crack along the wall.
Safety comes first in a flooded basement. Water may be in contact with the furnace, water heater, electrical panel or extension cords. If you can reach the breaker panel without standing in water, shut off power to the basement. If you cannot, wait for us or for a qualified electrician. We check for these hazards before anyone enters the water.
Deep water is removed with submersible pumps, then truck-mounted or portable extractors take out what remains. Wet carpet, pad and drywall that absorbed contaminated water are removed, along with stored cardboard boxes and other items that cannot be dried. We document what is discarded for your insurance claim and set aside anything that may be salvageable.
Concrete floors and block walls are porous and hold a surprising amount of water. They also release it slowly, which is why a basement can feel dry on the surface while the slab is still wet underneath. We use commercial dehumidifiers sized for below-grade spaces and air movers directed across floors and walls, and we take readings from the concrete as well as the framing.
Before we finish, we walk you through what caused the flooding and what can reduce the chance of a repeat. That may be as simple as extending downspouts or replacing a failed sump pump, or it may point to our wet basement repair service for issues like foundation cracks or poor drainage.
We assess electrical risks, gas appliances and water category before work begins.
Submersible pumps and extractors remove water down to the slab.
Ruined materials and stored items are removed and photographed for your records.
Dehumidifiers dry concrete and framing, and we explain how the water got in.
Our sump pump failed during a storm and we had several inches of water. They pumped it out that night, got the carpet out and dried everything. They also told us our pump was undersized, which explains a lot.
The crew was careful around our furnace and electrical panel and explained each step before they did it.
Not until power to the area is off. Water can be energized by outlets, appliances or cords. Gas appliances may also be affected. When in doubt, stay out and call us.
Sometimes. Appliances that were submerged should be inspected by a qualified technician before use. We can help document them for your insurance claim.
Odor often means moisture remains in concrete, framing or stored materials, or that mold has started. Readings help us find the source.
Flooded basement crews are on call throughout Newport, KY. Call now for help and safety guidance.
(888) 831-7491Lines are answered around the clock, including weekends and holidays.